Question 1

What currency are the prices do I see in the site?

Accepted Answer

All prices are in GBP.

Question 2

I just placed an order, when will it ship?

Accepted Answer

We try our best to ship items as fast as we can. Please allow 2-5 days Dispatch unless otherwise stated. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at flawlessplates@graphic-designer.com

Question 3

I am not in love with my order, can it be returned? What if there is an issue?

Accepted Answer

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund.

You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Question 4

Can I cancel my order?

Accepted Answer

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please email flawlessplates@graphic-designer.com

Question 5

I have entered an incorrect address what do I do now?

Accepted Answer

If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email, and confirm.

Once you double check if the address given is wrong kindly notify us via email flawlessplates@graphic-designer.com. If the given address is wrong, we can change the address to the correct one within 24 hours.

No refund will be given after the 24 hours of incorrect submission.

Question 6

How long does shipping take?

Accepted Answer

Shipping times vary as we do ship worldwide from different fulfilment centres based on your location.

Question 7

I have a question that wasn't answered, can you please help?

Accepted Answer

Absolutely! Please send us an email flawlessplates@graphic-designer.comand we will be happy to assist you in any way we can.

We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Frequently asked questions

What currency are the prices do I see in the site?

I just placed an order, when will it ship?

I am not in love with my order, can it be returned? What if there is an issue?

Can I cancel my order?

I have entered an incorrect address what do I do now?

How long does shipping take?

I have a question that wasn't answered, can you please help?

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